ABOUT NASHUA CENTER

Founded in 1973 to offer services for a group of children whose severity of disabilities prevented them from participating in any existing public or private educational programs, we now provide specialized care and support to over 500 individuals each year throughout Southern New Hampshire. We help children from birth to age 3 and adults with disabilities or acquired brain disorders. Our services include providing or connecting them with safe places to live, meaningful activities, social interaction, relationship-building, and skill development for increased independence. We also work to educate employers, organizations, and the community at large about similarities and differences in people.

We respect the individual. We are teachers, advocates, problem-solvers, idea generators, and relationship builders. We have fun, celebrate differences in people, and support each other. In order to hire and retain people who share these values, we offer competitive compensation and a positive work culture.

We are seeking a Senior Manager of Residential Services with the following qualifications:

Bachelor's Degree in Human Services or related field (Master's preferred)
Minimum 5 years' experience in the Human Service field in a supervisory capacity (strong preference in background with individuals with disabilities and/or acquired brain injury).
Experience working in residential programming in a supervisory capacity.

REQUIRED SKILLS: Must be able to relate to and advocate for people with disabilities and have the ability to function effectively within a team structure. Demonstrated supervisory experience with excellent communication both orally and written. Must be able to communicate through and perform effectively with Microsoft 365 and electronic filing systems.

RESPONSIBILITIES & ILLUSTRATIVE DUTIES:

Supervise and direct a residential management team for Enhanced Family Care and group homes.
Oversee behavior plans and guidelines for individuals who need customized behavior protocols.
Perform administrative and supervisory duties for all residential locations and/or management overseeing residential locations.
Assist in ensuring that residential programs meet all New Hampshire certification requirements (He-M 1001, 1201, 310).
Assist in the recruitment, orientation, training, supervision, and evaluation of personnel as assigned.
Maintain and verify accuracy of PTO and timesheets in payroll portal.
Carry out guidelines and procedures of the personnel policies.
Be proactive on responding to new requests for services and work collaboratively with Director of Operations to assess and then lead response to external sources.
Advocate for clients and their program needs with attention to person-centered planning.
Supervise the implementation of all individual programs and work cohesively with residential and day services staff to ensure the quality of delivery of services.
Monitor all necessary documentation and actions required for individual records and the requirements of Individual Service Plans.
Attend team and program review meetings as needed.
Develop individualized budgets for residential services in conjunction with the Accounts Manager and Director of Operations.
Work with Director of Operations to perform and implement against strategic goals.
Develop and foster an attitude of team effort and cooperation throughout the organization.
Develop a positive working relationship with parents/guardians and agencies associated with Nashua Center.
Develop and maintain strong relationships with external partners and stakeholders.
Maintain and enforce the rules of safety outlined in the Employee Safety Program.
Participate in the development of individualized and new residential programs.

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